My entire professional career, whenever crisis has hit; I was able to get things done. I worked at the Home Shopping Network when the phone lines to our main switch went down. We up and moved down the stripmall to customer service. We were able to start taking calls in an hour. The boss at the time was quite impressed with this ability and she subsequently gave me a shot in the computer room. The rest is history.
When I worked for Harris, we had to go to the plant in Northern California and mark everything for shipment to the offices in Salt Lake City. I went out there with another co-worker, and we did what we needed to do. Some people got bent out of shape, but the job got done.
We pussy foot around issues. We want to not make waves. We need to keep everyone happy and made to feel like they are part of the team. That is all a great illusion when things are not in crisis mode, but for Godsake, these people in New Orleans are dying. They need help, not some FEMA paper pusher going over the rule book in the ultimate insensitivity. Hey, Mr or Mrs. FEMA clerk, you attention to the rule book means squat! These are US citizens, they need their government's help, and if you cannot back down from your little empire because this is how youhave always done it, then, at the risk of insulting a McDonald's worker -- go work there as that may be more you style.
I continually get barraged with little pieces of advice about picking your battles to fight and getting obstacles put in my way by a process. Well, as I said, we can play that game when it does not appear to be life -threating. But, these people need help, not redtape. So, Mr and Mrs. FEMA person, get off you ass and help these people! You are going to be judged by how you treat these people, not if every line of your form is filled out. You are a public servent, not the other way around. You are only the facilitator of what these people need. They do not need your permission, only your clerical ability to get them what they need!
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